RULES AND REGULATIONS

We want your vacation to be carefree & memorable…please be sure to read over these terms & conditions and make sure that everyone in your party is aware of the rules.

We accept reservations by phone from 9 AM until 5 PM Monday through Saturday. You can make online reservations 24 hours a day!

ADDITIONAL CHARGES – Designate one person in your party to be responsible for all payments and correspondence regarding your reservation. After we book the property for you, we will mail you a lease agreement confirming your reservation. You’ll need to return a signed copy of the lease, along with an advance rent payment specified on the lease (first payments are roughly half of the total amount.) The signed lease and first payment must be returned to us within twelve days of booking or the reservation may be automatically cancelled without notice. Total payment is due before check-in. Please read your entire packet, as it includes a thorough explanation of the following charges:

7.75% State Tax
6% Occupancy Tax
$46.73 processing fee (which covers tenant services and administrative costs);
either a $300 refundable damage security deposit or a $45 nonrefundable Security Deposit Protector insurance plan.

We also offer trip insurance from Travel Guard® International, which totals 6.9% of the rent and will reimburse you with 90% of the cost if a medical emergency, death in the family, or natural disaster occurs. We accept checks, money orders, Visa and Master Card. Please mark your calendar, as we do not send out separate billing for the final payment. Final payment must be made no later than 30 days prior to your arrival. Payments made after this 30 day deadline must be made by either credit card, a cashier’s check, certified check or money order. NO PERSONAL CHECKS WILL BE ACCEPTED AFTER THIS 30 DAY DEADLINE. Checks should be made payable to JENKINS RENTALS, INC. Please call us to reconfirm your reservation and let us know that your money is in the mail.

LIABILITY FOR DAMAGES - Aside from normal wear and tear, you will be responsible to pay the owner for any damages to the property or its contents during your vacation residency. The person in whose name the cottage is reserved will be held responsible for all occupants complying with rental policies, procedures and restrictions.

LONG DISTANCE PHONE CALLS - Telephones are included in some vacation homes for your convenience. Local calls are free of charge, but all long distance calls must be charged to your home phone, a credit card or called collect. PLEASE DO NOT CHARGE ANY CALLS TO THE OWNER.

ENTRY- From time to time, it may be necessary for us to enter the vacation home during reasonable hours for any purpose connected with the repair, care or management of the property. We will make every effort possible to notify you before maintenance enters.

OWNER’S CLOSET- Any locked closets are reserved for the storage of the owner’s private property. THESE AREAS ARE ABSOLUTELY NOT INCLUDED IN THIS RENTAL.

CLEANING - The maid service charge provides one general clean-up (which is included in the rental fee). However, tenants are expected to wash and put away dishes, and not leave a mess. We are not responsible for personal items left in the house. We will charge a $10 fee to retrieve and ship items left. One garbage bag can be left inside the property at check-out. Excess garbage needs to be taken to the county dumpster site; each bag left will incur a removal fee.

WHAT TO BRING - All units are furnished for normal housekeeping with dishes, silverware, glassware, bedspreads, pillows, and blankets. You need to provide your own bed and bath linens, toiletries, dish and laundry detergent.

RENTAL CAPACITY - Please check the number of people each unit sleeps as detailed in the unit description. This represents the maximum number of people, including children allowed to stay in the house. FAMILIES ONLY.

PETS - Pets are allowed in some properties as indicated by the lease agreement. There is a $60 non-refundable pet fee. If you opt for the $300 deposit, the deposit will be returned within 30 days of departure, providing no damages have occurred during your stay.

CANCELLATIONS - If you must cancel your reservation, please contact us immediately. If you cancel and the unit is re-rented for the full amount, you will be refunded your rental amount (plus any pet fee) within three weeks of receiving payment on the new replacement reservation. The processing fee and trip insurance are not refundable. If the unit is not re-rented, you will be responsible for the entire rental amount. There is a cancellation fee of $50.00.

SUBSTITUTION - We reserve the right to substitute accommodations if circumstances require. All efforts will be made to place you and your party into a comparable property.

CHECK-IN – Check-in is from 2:00 PM to 5:00 PM, Monday through Saturday. Early check-ins will not be honored under any circumstances. If you will be checking in after hours or on Sunday, we will automatically place your check-in envelope outside with a map and key. Please call to reconfirm your arrival and reservation.

CHECK-OUT- Tenants must vacate rental units on the last day of tenancy before 11:00 am. Keys should be returned to the rental office and your unit should be left as you found it. CHECK-OUT IS NO LATER THAN 11:00 AM. If a security deposit has been paid it will be refunded thirty (30) days after departure dependant on inspection.

INTEREST BEARING ACCOUNT- All deposits, prepaid rents and rental balances will be placed in an interest bearing escrow account. Tenant agrees and understands and understands that the interest earned on these funds will accrue to the benefit of Jenkins Realtors, Inc.

BAD WEATHER & OTHER NUISANCES - As you plan your trip to the mountains, please remember we do get rain, snow and some foggy days and occasional inconveniences which are out of our control. Winter weather in the Blue Ridge Mountains can occur from November through April. The majority of our homes are accessed by mountain roads, which will be icy in winter weather. For the safety of you and your party, please be prepared to drive in snow and ice. This means 4-wheel drive, good tires, and chains. It is your responsibility to be prepared for hazardous road conditions. There will be NO refunds, allowances, or date changes resulting from your negligence in this matter.

Please be patient if you encounter any inconvenience. We will be as responsible as possible, and will certainly try to remedy those things which are in our control. Samples of inconveniences which are not in our control, and which do not warrant any refund of rental monies include: breakdown of TVs, VCRs, hot tubs or other appliances; construction taking place in the area; a home which is not decorated or accommodated to your personal taste; bad weather (if your vacation is during the winter months, please come prepared to drive in the snow and ice to reach your unit).